This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
- Have direct contact with clients
- Identify presenting needs
- Refer to appropriate services and support.
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others. Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved. This qualification is available as a broad-based qualification or with a focus on either community services or community development work.
This qualification covers Staff who provide a range of services and interventions across the community services. Work may take place in a range of contexts such as in-home care, community-based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.
This qualification will give you the skills and knowledge you need to make a positive impact, and assist them through difficult times. Specifically, you’ll learn how to address their social, behavioural, health, welfare, developmental and protection needs.
DaV’ange Training is offering Certificate IV in Correctional Practice (CSC40120). This qualification covers the competencies allowing experienced staff to reflect advanced practice and greater team leadership roles. It allows staff to achieve recognition for specialist organisational roles and for pathways into management roles and cross-sector specialisations.